Identified - We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
Oct 31, 2025 - 12:01 EDT
Investigating - We’re currently experiencing performance issues affecting the Supplier Portal for some customers. Our team is actively working to restore normal service.

We appreciate your patience, and we will provide an update once everything is back to normal.

Oct 27, 2025 - 13:36 EDT
AP Essentials ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility – live.tisa.io Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
98.67 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
CloudDocs ? Operational
90 days ago
100.0 % uptime
Today
iRemit ? Operational
90 days ago
100.0 % uptime
Today
PSIsafe ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

TTA Cloud - Partners Lower Upgrade Nov 3, 2025 09:00-13:00 EST

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 31, 2025 - 08:55 EDT
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 11:30 EDT
Scheduled - The *.ttaprt.dev.tungstencloud.com lower environments (dev2, dev3, dev4) will be upgraded to 2025.2.1. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Oct 20, 2025 - 15:19 EDT

TTA Cloud - AMS Live Upgrade Nov 8, 2025 11:00-15:00 EST

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 31, 2025 - 14:15 EDT
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 31, 2025 - 08:55 EDT
Scheduled - The *.tta.tungstencloud.com environment will be upgraded to 2025.2. This will result in a complete outage of all environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Sep 09, 2025 - 13:22 EDT

TTA Cloud - AMS Lower Upgrade Nov 10, 2025 15:00-19:00 EST

Update - The *.tta.dev.tungstencloud.com environment will be upgraded to 2025.2.1 + FIX23782. This will result in a complete outage of all dev environments during the maintenance window. If not already completed from the earlier upgrade to the DEV environment, it is required that all TotalAgility customers upgrade their integration servers and transformation designer to 2025.2 after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Nov 10, 2025 - 15:00 EST
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 13:10 EDT
Scheduled - The *.tta.dev.tungstencloud.com lower environments (dev2, dev3, dev4, dev5, sit, uat, qat, ps) will be upgraded to 2025.2. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Sep 09, 2025 - 13:21 EDT

KIA Cloud - AMS Lower Upgrade Nov 13, 2025 15:00-19:00 EST

The *.kia.kofaxcloud.com lower environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.

Posted on Oct 23, 2025 - 12:18 EDT

TTA Cloud - Partners Live Upgrade Nov 14, 2025 20:00 - Nov 15, 2025 00:00 EST

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 11:30 EDT
Scheduled - The *.ttaprt.tungstencloud.com environment will be upgraded to 2025.2.1. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Oct 20, 2025 - 15:21 EDT

KIA Cloud - AMS Dev Upgrade Nov 20, 2025 15:00-19:00 EST

This upgrade has been rescheduled to November 20th

The *.kia.kofaxcloud.com dev environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.

Posted on Oct 23, 2025 - 12:17 EDT

KIA Cloud - AMS Live Upgrade Dec 4, 2025 21:00 - Dec 5, 2025 01:00 EST

This upgrade has been rescheduled to December 4th

The *.kia.kofaxcloud.com live environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.

Posted on Oct 23, 2025 - 12:19 EDT
Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Unresolved incident: Supplier Portal – Performance Degradation.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Resolved - The issue causing slow performance in the Printix Admin Portal has been resolved.

We will continue to monitor the platform to ensure stability.

Thank you for your patience during this incident.

Oct 29, 16:29 EDT
Investigating - We are aware of an issue causing Intermittent Slowness on Tenant Pages. Our engineering team is actively working to restore normal service as quickly as possible.

Thank you for your patience.

Oct 29, 13:22 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Oct 26, 2025
Completed - The scheduled maintenance has been completed.
Oct 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 23:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 24, 09:39 EDT
Oct 25, 2025
Oct 24, 2025
Resolved - Issues with connections with Microsoft services have been resolved.
Oct 24, 21:35 EDT
Update - Microsoft has identified issues with connecting to the Open AI Service in the following regions:
Australia East; Central US; East US 2; UK South; West US

Oct 24, 19:55 EDT
Monitoring - Identified issue has been mitigated and are monitoring the recovery.
Oct 24, 18:12 EDT
Identified - We're aware of issues impacting Azure AI and working to resolve the issue.
Oct 24, 17:41 EDT
Completed - The scheduled maintenance has been completed.
Oct 24, 08:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:00 EDT
Scheduled - The *.tta.dev.tungstencloud.com environment will be upgraded to 2025.2 This will result in a complete outage of all dev environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2 upgrade, please contact PS as early as possible before the scheduled upgrade day.

Sep 9, 11:51 EDT
Completed - The scheduled maintenance has been completed.
Oct 24, 07:28 EDT
Verifying - Verification is currently underway for the maintenance items.
Oct 24, 07:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:36 EDT
Scheduled - A maintenance window is being scheduled for Friday, 24th October, 10 am UTC. No downtime is expected with this update. Fixes for the following issues will be deployed:

957873: Admin Portal: Cannot click the gear button to modify Go configurations and Sign in profiles
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/43284.html

955919: Printix Client for Mac OS - "Filter failed" error at printing after Printix Print Queue/driver deployment
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/43168.html

Thank you,
Your Printix Team

Oct 23, 09:27 EDT