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All Systems Operational

Uptime over the past 90 days. View historical uptime.
AP Essentials ? Operational
90 days ago
99.99 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility – live.tisa.io Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
98.67 % uptime
Today
eInvoice Network ? Operational
90 days ago
99.41 % uptime
Today
Supplier Portal ? Operational
90 days ago
100.0 % uptime
Today
CloudDocs ? Operational
90 days ago
100.0 % uptime
Today
iRemit ? Operational
90 days ago
100.0 % uptime
Today
PSIsafe ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TTA Cloud - Partners Lower Upgrade Nov 3, 2025 09:00-13:00 EST

Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 31, 2025 - 08:55 EDT
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 2025 - 11:30 EDT
Scheduled - The *.ttaprt.dev.tungstencloud.com lower environments (dev2, dev3, dev4) will be upgraded to 2025.2.1. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Oct 20, 2025 - 15:19 EDT

Printix - Upcoming scheduled maintenance notice Nov 26, 2025 05:00-06:00 EST

A maintenance window is being scheduled for the 26th of November at 05:00 AM EST. No downtime is expected with this update. Fixes for the following issue will be deployed:

23716: Chromebook users (and other tenantless sign-ins) are not being registered as active.
What is an active user:
https://docshield.tungstenautomation.com/Printix/en_US/help/partner/Printix_partner/c_tenant_properties.html

Thank you,
Your Printix Team
Posted on Nov 24, 2025 - 10:01 EST

KIA Cloud - AMS Live Upgrade Dec 4, 2025 21:00 - Dec 5, 2025 01:00 EST

This upgrade has been rescheduled to December 4th

The *.kia.kofaxcloud.com live environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.
Posted on Oct 23, 2025 - 12:19 EDT

Printix Maintenance - Customer Action Required Jan 10, 2026 00:00-00:01 EST

Dear Printix Customer,

As part of the next Printix upgrade to 2025.4, enhancements to the Printix Capture-to-Cloud service will go live on 10th January 2026.

To ensure uninterrupted service to the Printix Capture service, please whitelist list following IP address:
172.211.154.155.

https://docshield.tungstenautomation.com/Printix/en_US/help/admin/Printix_admin/t_how_to_add_azure_blob_storage.html

Thank you for your continued support.
The Printix Team
Tungsten Automation
Posted on Nov 19, 2025 - 10:54 EST
Nov 24, 2025

No incidents reported today.

Nov 23, 2025
iRemit, CloudDocs, PSISafe Monthly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 EST
Scheduled - We will be undergoing scheduled monthly patching maintenance at this time.
Nov 18, 12:40 EST
Nov 22, 2025
TTA Cloud - AMS Live Upgrade
Completed - The scheduled maintenance has been completed.
Nov 22, 12:09 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 11:00 EST
Update - The *.tta.tungstencloud.com environment will be upgraded to 2025.2.1 + FIX23782. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 + FIX23782 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Nov 22, 11:00 EST
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 31, 08:55 EDT
Scheduled - The *.tta.tungstencloud.com environment will be upgraded to 2025.2. This will result in a complete outage of all environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Sep 9, 13:22 EDT
Printix - Backend Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:18 EST
Scheduled - Printix maintenance is scheduled for 22nd November from 09:00 to 15:00 UTC.

This maintenance is for backend system upgrades and improvements. During this time, you may experience a brief service outage.

We’re sorry for any inconvenience this may cause.
Nov 13, 02:17 EST
Nov 21, 2025
AP Essentials - Analytics Delay
Resolved - The issue has been resolved. Analytics is operating normally.

We’re sorry for any inconvenience this may have caused
Nov 21, 10:50 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 21, 10:45 EST
Update - We are continuing to investigate this issue.
Nov 21, 10:32 EST
Investigating - We are currently seeing delays in analytics data processing. Our team is investigating and will provide an update as soon as possible.
Nov 21, 10:32 EST
Nov 20, 2025
KIA Cloud - AMS Dev Upgrade
Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:00 EST
Scheduled - This upgrade has been rescheduled to November 20th

The *.kia.kofaxcloud.com dev environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.
Oct 23, 12:17 EDT
Private Cloud -
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 EST
Scheduled - Tungsten Automation will be upgrading our SFTP server on Thursday November 20, 2025, in a maintenance window of 6:00 am central – 7:00am central. This upgrade is necessary to improve the security and performance of our file transfer services.

What does this mean for you?
• There may be a short period when the SFTP service is unavailable.
• Your usual way of connecting and transferring files will remain the same after the upgrade.
• The upgrade is managed by our backend provider, so no action is needed from you.

In the event issues are experienced, below are some troubleshooting steps and information that we will need to assist and investigate. Please include this information when you open a support case.

Troubleshooting Steps:
1. Username
2. Authentication method used
• Password
• Certificate
• Password and Certificate
2. Attempt to connect several times (3+)
3. Note the time of the attempts and include the timezone
4. Include any errors or messages (i.e. failure to connect, wrong password etc)
5. Provide the name of the application you’re using if known (FileZilla, Moveit, WinSCP etc)
Nov 18, 09:46 EST
Nov 19, 2025
APS maintenance - US
Completed - The scheduled maintenance has been completed.
Nov 19, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:30 EST
Scheduled - We are currently performing scheduled maintenance for AP Essentials to improve our systems. All services remain available during this period. While no impact to availability is expected, you may notice brief periods of slower performance.
Nov 18, 11:20 EST
Nov 18, 2025
TeN Portal - Multiple features affected
Resolved - Full service has been restored after changes made by our team, we apologize for the interruption to service and will investigate to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
Nov 18, 02:05 EST
Investigating - We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including:
Reporting
Saved invoices
Company details
Nov 17, 13:32 EST
Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025
TTA Cloud - Partners Live Upgrade
Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 EST
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 11:30 EDT
Scheduled - The *.ttaprt.tungstencloud.com environment will be upgraded to 2025.2.1. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Oct 20, 15:21 EDT
Nov 14, 2025
TTA Cloud - AMS Lower Upgrade
Completed - The scheduled maintenance has been completed.
Nov 14, 15:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 18:26 EST
Scheduled - The *tta.dev.tungstencloud.com lower environments (dev2, dev3, dev4, dev5, sit, uat, qat) will be upgraded to 2025.2.1 + FIX23782. This will result in a complete outage of all lower environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 + FIX23782 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Nov 11, 15:00 EST
KIA Cloud - AMS Lower performance
Resolved - This incident has been resolved.
Nov 14, 01:44 EST
Investigating - AMS Tungsten Insight Analytics tenants (*.kia.kofaxcloud.com) may notice performance issues in the lower enviroment (dev2, dev3m dev4, qat, uat).
Nov 13, 20:14 EST
Nov 13, 2025
KIA Cloud - AMS Lower Upgrade
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 EST
Scheduled - The *.kia.kofaxcloud.com lower environment will be upgraded to 6.5.0.7. This will result in an complete outage of Insight Analytics during the maintenance window.

No action is necessary once the upgrade is complete.
Oct 23, 12:18 EDT
Printix - Upcoming scheduled maintenance notice
Completed - The scheduled maintenance has been completed.
Nov 13, 05:58 EST
Verifying - Verification is currently underway for the maintenance items.
Nov 13, 05:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:00 EST
Scheduled - A maintenance window is being scheduled for the 13th of November at 10 AM UTC. No downtime is expected with this update. Fixes for the following issue will be deployed:

961471: Data Extract failures against own Analytics database which also led to long completion time.

Thank you,
Your Printix Team
Nov 11, 12:10 EST
Nov 12, 2025
TTA Cloud AMS - Emergency Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - Emergency maintenance will be performed tonight. During this time, some AMS customers using TTA cloud may experience a complete outage. No customer action is necessary after the maintenance is complete.
Nov 12, 13:01 EST
Nov 11, 2025

No incidents reported.

Nov 10, 2025
TTA Cloud - AMS Dev Upgrade
Completed - The maintenance has been completed.
Nov 10, 15:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 15:04 EST
Update - The *.tta.dev.tungstencloud.com environment will be upgraded to 2025.2.1 + FIX23782. This will result in a complete outage of all dev environments during the maintenance window. If not already completed from the earlier upgrade to the DEV environment, it is required that all TotalAgility customers upgrade their integration servers and transformation designer to 2025.2 after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Nov 10, 15:00 EST
Update - Please be advised that the upgrade to 2025.2.1 has been postponed. Further updates will be provided here once the new schedule is available.
Oct 30, 13:10 EDT
Scheduled - The *.tta.dev.tungstencloud.com dev environments will be upgraded to 2025.2. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2025.2 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Sep 9, 13:21 EDT
Supplier Portal – Performance Degradation
Resolved - The performance issue affecting some customers has been resolved. We’ll continue to monitor performance to ensure stability.

Thank you for your patience while we worked through this issue.
Nov 10, 04:29 EST
Identified - We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
Oct 31, 12:01 EDT
Investigating - We’re currently experiencing performance issues affecting the Supplier Portal for some customers. Our team is actively working to restore normal service.

We appreciate your patience, and we will provide an update once everything is back to normal.
Oct 27, 13:36 EDT
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