Europe Americas APAC
Printix web page error
Investigating - Some customers may experience and an "Oops! Something went wrong error message" when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
Jun 06, 2025 - 17:21 EDT
Uptime over the past 90 days. View historical uptime.
AP Essentials ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility – live.tisa.io Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
100.0 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Operational
90 days ago
100.0 % uptime
Today
CloudDocs ? Operational
90 days ago
99.9 % uptime
Today
iRemit ? Operational
90 days ago
99.9 % uptime
Today
PSIsafe ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
TotalAgility Clarity OCR Engine
Resolved - This incident has been resolved.
Jun 7, 12:22 EDT
Identified - Clarity OCR Engine and endpoint currently impacted due to system outage. Work in progress to restore services.

Workaround: In the interim, utilize the Omnipage OCR engine for any impacted projects.
May 29, 15:10 EDT
Jun 6, 2025
Printix Client Proxy Issue
Resolved - This incident has been resolved.
Jun 6, 17:23 EDT
Identified - We are investigating a limited issue that may impact upgrades on Printix clients configured to use a proxy.
We have paused auto-updates temporarily while we investigate.

If you are experiencing issues with the client after upgrade please refer to the below article:
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/41012.html
Mar 29, 14:22 EDT
AP Essentials Root Certificate Authority Update
Resolved - This incident has been resolved.
Jun 6, 17:22 EDT
Identified - The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA.
We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration.

How to Export the AP Essentials SSL Certificate
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html
May 15, 14:14 EDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025
AP Essentials - Slow Processing Time
Resolved - The performance issue affecting file processing in AP Essentials has been resolved. The system is now operating as expected.

We will continue to monitor closely to ensure ongoing stability.
Jun 4, 04:12 EDT
Monitoring - File processing performance for AP Essentials has improved. We will continue to monitor the system closely to ensure stability.
Jun 2, 14:33 EDT
Investigating - We are currently experiencing a delay in file processing for AP Essentials. Some files are taking longer than normal to be processed.

Our team is actively investigating the issue and working to restore normal processing times as quickly as possible.

We appreciate your patience and will provide an update once the issue is resolved.
Jun 2, 11:56 EDT
Jun 3, 2025

No incidents reported.

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