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All Systems Operational

Uptime over the past 90 days. View historical uptime.
AP Essentials Operational
90 days ago
100.0 % uptime
Today
TotalAgility Operational
90 days ago
100.0 % uptime
Today
Printix Operational
90 days ago
100.0 % uptime
Today
eInvoice Network Operational
90 days ago
100.0 % uptime
Today
Supplier Portal Operational
90 days ago
100.0 % uptime
Today
CloudDocs Operational
90 days ago
100.0 % uptime
Today
iRemit Operational
90 days ago
100.0 % uptime
Today
PSIsafe Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Removal of TLS 1.0/1.1 for APS Mail Service Mar 9, 2026 03:30-04:30 EDT

We will be removing support for TLS 1.0 & 1.1 for APS mail services. We don't expect any service impact as these are now insecure protocols and should already be disabled by default. Any customer reporting an issue should be using TLS 1.2 or higher.

NA: 9th March 08:30 UTC
Posted on Mar 04, 2026 - 07:34 EST

TTA Cloud - AMS Emergency Maintenance (Lower Environments) Mar 9, 2026 14:00-16:00 EDT

IMPORTANT UPDATE: Please be advised that the US *.tta.dev.tungstencloud.com lower environments (dev2, dev3, dev4, dev5, sit, uat, qat) will be updated with the following hotfix: 2026.1.2.hotfix24177. There will be a short outage as the hotfix is installed.

The following issues are resolved in this hotfix -

ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

The NA (North America) tenant Dev systems are still to be scheduled.

If you have any further questions about the upgrade requirements or which tenant your system is on (NA, NA2, US, etc.), please submit a case to Tungsten Technical Support.
Posted on Mar 06, 2026 - 15:48 EST

APS Important notice Mar 31, 2026 00:00-00:01 EDT

Scheduled - IP address change
Starting March 31, 2026, Tungsten AP Essentials will use new IP addresses when connecting to various target systems. If you restrict access by IP address, you must update your network configuration before this date.

As of March 31, the old IP addresses will no longer be used.

For more information visit: https://docs.readsoftonline.com/help/eng/partner/admin-center/c_the_target_system_configuration_dialog_sftp_settings.html#rso131220017_the_target_system_configuration_dialog__sftp_settings__ip_addresses
Posted on Jan 23, 2026 - 04:39 EST
Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
TTA Cloud - AMS Dev Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 14:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 14:00 EST
Update - The time of the upgrade has been corrected. The start time is 14:00 EST.
Mar 4, 08:41 EST
Scheduled - IMPORTANT UPDATE: Please be advised that the US *.tta.dev.tungstencloud.com tenant systems will be updated with the following hotfix: 2026.1.2.hotfix24177. There may be a short outage as the hotfix is installed.

The following issues are resolved in this hotfix -

ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

The NA (North America) tenant Dev systems are still to be scheduled.

If you have any further questions about the upgrade requirements or which tenant your system is on (NA, NA2, US, etc.), please submit a case to Tungsten Technical Support.
Mar 4, 08:27 EST
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026
Printix - Update Go clients for Lexmark & Ricoh
Completed - The scheduled maintenance has been completed.
Mar 1, 00:01 EST
Scheduled - Summary:
We strongly recommend updating to the latest Printix Go for Lexmark and Printix Go for Ricoh clients (2025.4). New releases include TLS/security enhancements and improved compatibility with current Lexmark/Ricoh device firmware.

Why this matters:
• Latest clients include updated security hardening
• Designed to align with the latest Lexmark & Ricoh firmware behaviour
• Older client versions may rely on older security mechanisms and can increase vulnerability exposure

Impact:
• No immediate service interruption is planned.
• Older clients may continue to function, but support for older Go client versions will be discontinued over time as the platform and device firmware evolve.
• Staying current is the best way to reduce security and compatibility risk.

Action (recommended):
Update your device clients using the instructions below, or via accessing the Software page in your Printix tenant.

Printix Go guides:

Printix Go for Lexmark
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/t_how_to_manually_install_go_lexmark.html?h=Lexmark%20Printix%20Go)

Printix Go for Ricoh
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/c_go_ricoh_how_to.html?h=How%20to%20Install%20Ricoh%20Printix%20Go)

Printix Administrator Help
(https://docshield.tungstenautomation.com//Printix/en_US/help/admin/Printix_admin/c_introduction.html)

Need help? Use the Printix Administrator Help resources above or contact Printix Support for assistance.

Thank you for your continued support.

Best Regards,
The Printix Team
Tungsten Automation
Jan 22, 08:49 EST
Feb 28, 2026
Printix - Backend Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 10:00 EST
Verifying - Verification is currently underway for the maintenance items.
Feb 28, 08:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 04:00 EST
Scheduled - Printix maintenance is scheduled for 28th of February from 04:00 to 10:00 EST.

This maintenance is for backend system upgrades and improvements.
During this time, you may experience a brief service outage.

We’re sorry for any inconvenience this may cause.
Feb 20, 10:08 EST
Feb 27, 2026
AP Essentials - Email Service Disruption
Postmortem - Read details
Mar 2, 08:29 EST
Resolved - The incident has been resolved - email-based document processing is functioning as expected.
Feb 27, 07:06 EST
Monitoring - Corrective measures have been implemented and we are monitoring the results
Feb 27, 06:19 EST
Identified - The issue has been identified and we are working on a fix.
Feb 27, 04:02 EST
Investigating - We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
Feb 27, 03:23 EST
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
TTA Cloud - AMS Emergency Maintenance Live
Completed - The scheduled maintenance has been completed.
Feb 23, 18:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:15 EST
Scheduled - IMPORTANT UPDATE: Please be advised that after upgrading the *.tta.tungstencloud.com systems to 2026.1.2.hotfix, a high-priority product defect (Bug 2231645) was discovered. The issue affects Document Capture Fields, which do not retain their values when moving from Document to Document in Validation.

A limited number of customers may experience a brief outage as production environments are rolled back to 2026.1.1.

If an Integration server is used in this environment, there are no downgrade requirements, including:
Main Integration server installation
WCS (Web Capture Component)
Transformation Designer

The new upgrade schedule for the *.tta.tungstencloud.com environment will be shared once the hotfix is available.
Feb 23, 17:52 EST
TTA Cloud - AMS Emergency Maintenance (Lower environments)
Completed - The scheduled maintenance has been completed.
Feb 23, 15:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 15:00 EST
Scheduled - IMPORTANT UPDATE: Please be advised that after upgrading the *dev.tta.tungstencloud.com systems to 2026.1.2.hotfix, a high-priority product defect (Bug 2231645) was discovered. The issue affects Document Capture Fields, which do not retain their values when moving from Document to Document in Validation.

A limited number of customers may experience a brief outage as lower systems (dev2, qat, uat, etc.) are rolled back to 2026.1.1.

If an Integration server is used in this environment, there are no downgrade requirements, including:
Main Integration server installation
WCS (Web Capture Component)
Transformation Designer

The new upgrade schedule for the *dev.tta.tungstencloud.com environment will be shared once the hotfix is available.
Feb 23, 14:45 EST
TTA Cloud - AMS Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 23, 13:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 13:40 EST
Scheduled - IMPORTANT UPDATE: Please be advised that after upgrading the *dev.tta.tungstencloud.com systems to 2026.1.2.hotfix, a high-priority product defect (Bug 2231645) has been discovered. The issue affects Document Capture Fields, which do not hold their values when moving from Document to Document in Validation.

A limited number of customers may experience a brief outage as dev systems are rolled back to 2026.1.1

There is no need to make any changes to the Integration Server (IS) on Dev to support the rollback. All the changes are on the Tungsten side.

The new upgrade schedule of the *dev.tta.tungstencloud.com environment will be shared once the hotfix is available.
Feb 23, 13:30 EST
Feb 22, 2026
iRemit, CloudDocs, PSISafe Monthly Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:01 EST
Scheduled - We will be undergoing scheduled monthly patching maintenance at this time.
Feb 17, 14:41 EST
TTA Cloud - AMS Live Upgrade
Completed - The scheduled maintenance has been completed.
Feb 22, 00:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 EST
Update - IMPORTANT UPDATE: Please be advised that the *.tta.tungstencloud.com upgrade has been delayed due to the discovery of a high-priority product defect (Bug 2230076). The issue affects any users who use the CreateJobWithDocuments SOAP API to create jobs. The .NET API is not impacted. A hotfix will be created to address the issue.

The upgrade of the *.tta.tungstencloud.com environment is now scheduled for Feb 21st 2026, 11:00 PM ET.

The hotfix will also be rolled out to the *.tta.dev.tungstencloud.com lower environments (dev, dev2, dev3, dev4, dev5, sit, uat, qat) during the week and will require no downtime.
Feb 13, 11:59 EST
Scheduled - The *.tta.tungstencloud.com environment will be upgraded to 2026.1.1. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2026.1.1 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Dec 12, 15:56 EST
Feb 21, 2026
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