Europe Americas APAC
AP Essentials Root Certificate Authority Update
Identified - The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA.
We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration.

How to Export the AP Essentials SSL Certificate
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html
May 15, 2025 - 14:14 EDT
Printix Client Proxy Issue
Identified - We are investigating a limited issue that may impact upgrades on Printix clients configured to use a proxy.
We have paused auto-updates temporarily while we investigate.

If you are experiencing issues with the client after upgrade please refer to the below article:
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/41012.html
Mar 29, 2025 - 14:22 EDT
Uptime over the past 90 days. View historical uptime.
AP Essentials ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility ? Operational
90 days ago
100.0 % uptime
Today
TotalAgility – live.tisa.io Operational
90 days ago
100.0 % uptime
Today
Printix ? Operational
90 days ago
100.0 % uptime
Today
eInvoice Network ? Operational
90 days ago
100.0 % uptime
Today
Supplier Portal ? Operational
90 days ago
100.0 % uptime
Today
CloudDocs ? Operational
90 days ago
99.9 % uptime
Today
iRemit ? Operational
90 days ago
99.9 % uptime
Today
PSIsafe ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TotalAgility Network Maintenance May 27, 2025 17:09-21:09 EDT

Tungsten will be performing network maintenance in our secondary datacenter supporting the DR and UAT environments for TotalAgility - live.tisa.io and dev.tisa.io.

While no interruptions are expected, performance may be impacted during the window.
Posted on May 15, 2025 - 17:14 EDT

TTA Cloud - Partners Dev Upgrade May 29, 2025 14:00-18:00 EDT

The *.ttaprt.dev.tungstencloud.com environment will be upgraded to 8.1.0.8. This will result in a complete outage of all dev environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 8.1.0.8 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Posted on May 13, 2025 - 15:29 EDT

TTA Cloud - Partners Lower Upgrade Jun 2, 2025 14:00-18:00 EDT

The *.ttaprt.dev.tungstencloud.com lower environments (dev2, dev3 ,dev4) will be upgraded to 8.1.0.8. This will result in a complete outage of all lower environments during the maintenance window. All TotalAgility customers will need to upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 8.1.0.8 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Posted on May 13, 2025 - 16:22 EDT

TTA Cloud - Partners Live Upgrade Jun 6, 2025 16:00-21:00 EDT

The *.ttaprt.tungstencloud.com environment will be upgraded to 8.1.0.8. This will result in a complete outage of all live environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 8.1.0.8 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Posted on May 13, 2025 - 16:26 EDT
May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025
APS Maintenance - NA
Completed - The scheduled maintenance has been completed.
May 19, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:30 EDT
Scheduled - This notification is for upcoming scheduled maintenance. During maintenance services will not be interrupted, however you may experience a brief drop in performance for a short period.
May 12, 04:51 EDT
PSIsafe Cloud Environment Upgrade - 12.3 - Production
Completed - The scheduled maintenance has been completed.
May 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT
Scheduled - Change Date: The change is scheduled for Sunday, May 18, 2025 @ 9PM Eastern Time.

This change will impact all customers using the PSIsafe Desktop Client. PSIsafe Web customers will not be impacted.
• Desktop Clients need to be upgraded to at least 12.3.0.1.
• Desktop Client will request upgrade upon initial connection – User Admin rights are required.
• If you lack User Admin rights, coordinate with your IT group to schedule the upgrade.

URL links to the PSIsafe Desktop Clients are located within the KnowledgeBase Article:
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce10/page/41429.html

Questions? Please open a technical support case.
Apr 23, 16:20 EDT
May 18, 2025
May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Einvoice Network - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 EDT
Scheduled - EInvoice Network will be performing maintenance on Saturday, May 10, from 6:00 GMT till 15:00 GMT.

We will be using this time to upgrade our infrastructure and speed up our overall service.

During this maintenance window, the following services and applications will not be available for use, or may show a delay in responses and performance:
Tungsten Network Portal.
E-Invoicing Services.
Purchase Order Service.
Invoice Status Service.

Once we have completed our maintenance, you will be able to use the Tungsten Portal and all Tungsten Network Services as usual.

If your system encounters an error during automatic submission, you may need to attempt to reconnect once the maintenance is completed.

We apologize for any inconvenience this may cause.
May 9, 05:31 EDT
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

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